FAQ

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Many of our independently-owned locations do provide tear out and painting services. Check with your California Closets designer to determine if that service is available in your area.

For routine cleaning, a mild, non-oily cleanser will remove dust and smudges, and a low-abrasive cleaner can remove more stubborn marks. For more detailed information on how to clean specific finishes and accessories, please refer to our guide on How to Clean Your Closet System.

The length of the installation will depend on the complexity of the design, the size of the space and whether you have multiple designs installed. However, most installations are completed within one day.

Many of the drawer styles we offer are similar to our door styles. We can suit a range of styles from traditional and transitional to modern and contemporary, thanks to the variety of materials and finishes we offer. Click here to get more information on our door and drawer styles.

We offer three finish collections: Classic flat finishes, such as white or ivory; our exclusive Italian-inspired Lago textured wood grains; and Tesoro textured finishes, exclusively imported from Italy. The available colors of these specific finishes will vary by location. Click here to learn more about the variety of colors and finishes we offer.

Installation is included in the cost of your system.

Every California Closets custom system is designed and cut to order, and then affixed to the wall. We offer an installed, modern “off-the-floor” style, as well as an installed style designed with toe kicks and top crown molding to resemble the look of custom built-in furniture. Your professional design consultant will walk you through our custom options.

We offer a variety of sliding door options; however, we do not supply bifold or interior closet doors. Click here to view our sliding door options.

Yes, all original materials should be removed from the space where your new system will be installed. Many of our independently-owned locations provide tear out and painting services. Check with your California Closets designer to determine if that service is available in your area.

You do not need to remove carpet or tile where your system will be installed. Many of our independently-owned locations also provide tear out and painting services. Check with your California Closets designer to determine if that service is available in your area.

No. Due to the custom nature of our work, our systems are not sold as parts. Every custom system is designed and cut to order, and then affixed to the wall by our skilled professional installers.

Yes, our products come with a limited lifetime warranty. Click here to view the details of our warranty.

All of California Closets’ boards are made with laminated composite, which is made with recycled wood fibers. All of our finishes are CARB compliant, meaning they meet particular regulations for emission standards and are safe for the environment. Our board offers a number of benefits, making it more desirable than wood, including the following: It’s made from recycled wood fibers, which helps reduce content from the waste stream. It allows us to not use raw resources, as with solid wood. Because it’s made from recycled wood fiber, it complies with LEED® credit for recycled content. Because it’s laminated, we can offer a variety of finishes and textures that are not available with solid wood.

The maximum height for a closet using a continuous partition is 108″; however, we have many stacking methods and design options that will allow a system to go much higher. Please talk to your design consultant for further details and suggestions.

Due to the custom nature of our products, we do not offer returns. However, if you are unsatisfied with your system in any way, we encourage you to contact Customer Service so we can remedy the situation.

All of our closets are manufactured locally or regionally. Currently, our largest manufacturing facility is located in Phoenix, Arizona.

Yes, our expert installation technicians will deliver your custom system to your home and install it for you.

The maximum length for a pole and a continuous shelf is 36in. Your design consultant can recommend the best design to accommodate any space, no matter how wide, by combining our products to optimize your space.

You will need to clear any belongings out of your space. See our guide on How to Prepare for an Installation for detailed information on this process.

Dovetailed drawer boxes are drawers that are made with dovetail joints. Dovetail joints are located at each corner of the drawer, and they interlock like puzzle pieces to create a strong, durable connection that doesn’t require mechanical fasteners.

Push-to-open refers to door or cabinet fronts without knobs that open when pushed in a particular location (e.g. the top left or right corner of the door front).

Drawers with soft close technology don’t slam shut — they close automatically with a gentle push.

Undermount slides refers to the hardware mounted to the bottom side of a drawer. These slides allow drawers to open and close smoothly and are able to hold more weight and provide more support than side mount drawer slides. Undermount slides are also often an aesthetic preference, as the metal slide components are not visible like they are with side mount slides.

At California Closets, we pride ourselves on the ability to create custom home storage that perfectly fits your needs. Made with high-quality materials in a variety of finishes, California Closets’ systems can be seamlessly incorporated into any space in your home.

All of our design consultants have an eye for style and an intricate knowledge of California Closets’ products, including how to best use the products in any given situation to achieve the optimal result. On average, our design consultants have about three to four years of design experience before joining California Closets. Once a designer is part of the California Closets team, he or she goes through an extensive six-week training program. One part of the training program involves our proprietary CAD software, which gives you a unique 3-D rendering of your space before it’s complete. Although our design consultants have different backgrounds, they all have one common goal at the end of the day: to ensure their clients receive refreshing and innovative spaces for their homes that will make their lives more organized and more peaceful.

Depending on the intricacy of your design, your design consultant may be able to show you a 3-D virtual walk-through of your space at the end of your consultation, or he or she may need a few days to complete it. The design consultant will be cognizant of your timeline while rendering the design of your space and ensure that it’s completed quickly if necessary. After your 3-D rendering is complete, you’ll work with your design consultant to finalize all of the design details, such as finishes, accessories and accents. We recommend visiting the showroom with your design consultant for the final design review so that you can see all of the finishes and accessories in person when you make all of your final decisions.

Certain components of our systems, such as shelf height, specialty racks and hanging rod location are adjustable after installation. These options are popular for children’s rooms because they allow the system to change as your child grows and has new and different needs. We can also work with old California Closets designs to add new features or update the design style with decorative hardware or door and drawer accent colors. Contact your local California Closets for more details.

Because California Closets’ products and systems are unique, we cannot base a quote on another retailer’s design. However, we are happy to work with you to create a new design based on our offerings. Our proprietary CAD software will help us design a 3-D rendering of your space based on its exact measurements.

California Closets is the world’s premier custom storage franchise system with a mix of franchised and company owned locations throughout the United States, Canada, Mexico, Puerto Rico and the Dominican Republic. All these locations are independently owned and operated or have a general manager responsible for delivering an extraordinary customer experience.

Yes, each California Closets franchise complies with the requirements of the state in which it is located.

Yes, each California Closets system is individually designed and manufactured for you. It is perfectly tailored to the space it’s meant to fill, creating a seamless look with the rest of the room or area. When a design consultant measures your space, those measurements will be sent to our manufacturing facility where each piece of your system will be cut to fit precisely into your space.

Your consultation will take approximately 90 minutes. Depending on the complexity of the project, your consultation may be shorter or longer than 90 minutes. If you have a time constraint, please let us know when you schedule your appointment, and we will be happy to accommodate your needs.

Design consultants will work with your schedule to set a time that works best for you.

Yes, we have more than 100 showrooms in North America. They are located throughout the United States, Canada, Mexico, Puerto Rico and the Dominican Republic. Click here to find a showroom near you.

Yes, a local design consultant is happy to come to you for a complimentary, in-home consultation. The design consultant will help you design the perfect storage solution to meet your needs and budget.

First, you will meet with a design consultant in your home for a complimentary consultation, during which he or she will listen to your needs, look at the space(s) where you’d like to install a California Closets system and take measurements. If you would like to start the design process with a consultation in your nearest California Closets showroom, that can also be arranged.

The design consultant will collaborate with you to create a custom design that meets your needs, style and budget. Then, he or she will design your system using our proprietary computer-aided design (CAD) software and create a detailed 3-D rendering to give you an idea of what your new space will look like. Depending on the complexity of the design(s), this can be done during your initial meeting or in a follow-up appointment.

You’ll also be invited to visit your nearest California Closets showroom to get a firsthand look at the finishes, accessories and accents available for your custom design. Once your design is final and approved, your custom solution will be manufactured based on the exact measurements of your space, and your design consultant will work with you to schedule a convenient installation
date.

On installation day, one of our seasoned installers will install your new system in your home. During installation, the installer will take utmost care of your space and your home, treating it as his or her own. After your new system is installed, the installation technician will show you how to adjust any components that are adjustable, instruct you how to properly clean your system and give you information on our limited lifetime warranty.

To learn more about our design process, click here.

The length of the process varies depending on the complexity of your design and the unique products that you choose. Typically, a design consultation takes 90 minutes. The design for your space is then finalized, and the system is then custom manufactured. Several weeks after your initial consultation – and depending on customer demand and our capacity – your new California Closets system will be installed.. If you have a specific timeline you need your project to stick to, our design consultants will be happy to work with you to meet your desired timeline.

Our products range in price, depending on the type of system you need and the materials, accessories and finishes you choose. Your design consultant will work with you to stay within your budget and create a system that works for your lifestyle and your wallet. All of our products are made with high-quality materials and designed with expert craftsmanship to give you a system that will stand the test of time. To learn about how our products are designed to fit your budget, click here.

Our storage systems range in price depending on a number of factors, including the size of the system and the materials, finishes and accessories used. A design consultant will work with you every step of the way to ensure that your new system fits within your desired budget — no matter how large or small. Visit our Design to Your Budget page to get an idea of the various pricing tiers offered.

The pricing of our systems is all-inclusive. It includes the in-home or in-showroom complimentary design consultation, the system design, all materials, finishes and accessories, installation and a limited lifetime warranty.

We do not work on complete kitchen and bathroom designs; however, we can work with pantry spaces and create custom storage solutions for particular areas in your kitchen or bathroom. Call the California Closets nearest you for a complimentary in-home design consultation, and we will work with you to determine how we can help make your home more organized.

To get started, you simply need an idea of which area(s) of your home could benefit from custom storage. From there our design consultants can guide you toward ideas and solutions that fit your needs and your home’s aesthetic.

There is no cost for a design consultation. We offer this service free of charge to every prospective California Closets customer.

Yes, the composite board used in our products is CARB compliant. CARB is credited with providing some of the most rigorous regulations for emission standards. See more about the sustainability of our products here.

Yes, lighting can dramatically improve the look and functionality of a space. A few of the efficient LED lights that we offer include puck lights, lit closet poles and illuminated shelves. With a variety of finish options and proven applications, we can easily brighten traditionally dark spaces.

No, our installation technicians are trained in our systems and processes and will install the system.

If you’re looking to enhance an existing California Closets system with particular accessories, our design consultants can work with you to add the desired options to your system. However, we are not able to sell lighting separately, and we are not able to add lighting to a preexisting system.

The custom nature of our product means that each system is made to order and is designed and installed specifically for a space. If you are relocating, we recommend that you can contact your new, local California Closets location to schedule a complimentary design consultation. A professional design consultant will accurately measure your new space and listen to your needs to ensure that your next California Closets custom system is exactly what you want.

Additionally, you should review your local laws regarding fixtures, as built-in shelving and cabinets are typically considered fixtures and, with limited exception, may not be removed after listing a home for sale.  Whether an object is a fixture is often determined by its method of attachment. If an object is physically and permanently attached or fastened to the home, it is considered a fixture. This includes items that have been bolted, screwed, nailed, glued or cemented onto the walls, floors, ceilings or any other part of the home.