The office staff and installation team were so professional and committed to customer service that execution was flawless
"I shopped around and asked for quotes from different companies and was hands-down impressed with California Closets. Debbie, my designer, had great suggestions that really stood out compared to the other designers. The office staff and installation team were so professional and committed to customer service that execution was flawless - everything had been thought of, was addressed promptly, and was so easy I did not have to worry about a thing. The team even pushed through with my installation, which was scheduled a few days after Hurricane Irene!
Surprisingly, California Closets' quote came in even slightly under competitors' quotes. It was a no-brainer to proceed with them and I am still floored with how they have far exceeded all of my expectations. My boyfriend mentioned California Closets was the most well-known brand in the industry and after working with them, I can certainly see why.
I love love love my new closet and definitely know who to call the next time around!" ~Camille G., Jersey City
Thank you for exceeding my expectations
“It is a pleasure to be writing this testimony and personal recommendation for both Shellie Topper (Senior Certified Design Consultant) and for California Closets as a whole. Before making my decision to go with California Closets, I made the effort to research other closet design firms in an attempt to select top quality products, customer service and expertise along with competitive pricing. I found that while other companies may offer prices that are slightly lower, you ultimately get what you pay for, in both product quality, design capability and installation. For the moderate increase in price, California Closets offers a free consultation and design from top notch experts in the field (Ms. Shellie Topper being one), higher quality wood and/or laminate products, a much larger selection of colors than competitors, multiple possibilities for location (closets, offices, garages, kitchens, etc), an array of lines/product models to choose from (standard, signature, etc) and installation; whereas other companies follow a “do it yourself” protocol in all of these areas, and surprisingly this includes installation.
Evidently my experience with California Closets was extremely positive, however please allow me to share with you a few of the reasons why. In addition to all of the information mentioned above, I was very impressed with the design capabilities of both Ms. Topper’s expertise, which undoubtedly is aided by her experience and intuition, as well as the design software California Closets has evidently invested in. The consultation was painless, a small amount of time dedicated to measurements and the remainder to needs, wants and desires. Within a few days, I had an email with a perfect 3-dimensional picture of what my closet would look like as well as an estimate. A large part of why I claim to be so impressed with the design skills is because I would classify myself as a picky and detail oriented client. I must have written Ms. Topper ten emails requesting minor changes on colors, models, moving items around, etc and within 24 hours, I had once again received an email containing a detailed 3-D drawing with all of the suggested changes, and their respective price quotes. The turnaround time on designs was nothing short of impressive. Additionally, Ms. Topper always made herself available for consultation regarding design details and options, one of the many examples being which of the laminate colors matched best with the flooring and wall color. To say that both California Closets as a company and Ms. Topper as a design consultant and representative, are customer driven is an understatement; I found that client satisfaction ranked among the highest of concerns. They are price conscious and considerate, always making the effort to offer reasonable and affordable options, while making their best attempt at meeting your needs, space requirements and design aesthetics. I have worked with multiple home design companies and my experience with California Closets will be carried with me for a long time, as I believe they exemplify the meaning of quality, design and service. Thank you to both California Closets and especially to Shellie Topper for exceeding my expectations and delivering a beautifully designed and crafted walk-in closet to my home!” ~Melissa F., Flemington
We appreciated your creativity and patience
"I want to thank you for your work on our master bedroom walk-in closet and our laundry/mudroom. We really appreciated your creativity and patience as we played with various design options. The computerized 3-D representations that you designed and modified made it so easy to visualize the finished product and helped us get it just right. We were impressed by the professionalism of the installers, who were clean, unobtrusive, and very detail-oriented. We couldn't be more happy with the results. It's hard to believe... but it really feels like we have so much more storage space now that the work has been done and we've moved our things back in. We would definitely request your services, should we be in need in the future, and would highly recommend you to friends and family who are thinking of having this sort of work done." ~Jessica S., Belle Mead
Her experience, knowledge and professionalism helped streamline the process
“Choosing California Closets was the perfect solution for our needs. Furniture seemed to be too small and costly an option, and the big chain home improvement stores didn't offer creative solutions on a limited budget. But California Closets gave us both.What made the whole process work so well was my designer, Elizabeth Frey-Davis.
Her experience, knowledge and professionalism helped to streamline the process. She quickly understood what we were looking for and thought about how our family would use the space. She offered suggestions on how the same unit could serve our needs now, and in the future. That kind of planning is what pleased us the most.
During the entire experience, Elizabeth never made us feel pressured or rushed. She gave us many creative solutions all within our budget. Her most important concern was that we were happy with the unit. Now we have a beautiful room we all enjoy being in.” ~Elizabeth R., Chatham
Truly an enjoyable experience
“While I was renovating my bedroom area, I was referred to California Closets by my mother-in-law. I could not be happier with the individualized attention given by Melody in personalizing our closet space to the needs of each family member. Melody's expertise in utilizing space along with coordinating quality materials made doing business with California Closets truly an enjoyable experience.” ~Kathy D., Warren
I was impressed by the quality of the materials
“Scheduling the appointment was very easy and there was immediate availability. Our designer, Michael, was very professional and knowledgeable. He also worked quickly and was very responsive. Our needs were fully met and we were able to store more in our new closet. I was also impressed by the sturdiness and quality of the materials. I would recommend California Closets to everyone. They have great customer service and their product is excellent.” ~Melissa A., North Bergen
The whole process was flawless
“Janine worked with my schedule and did a great job following up. She was very knowledgeable and came with so many ideas. The whole process was flawless from scheduling to design to installation. California Closets provided great quality at a reasonable price.” ~Kerri D., Hoboken
I was totally thrilled with the end result
"Denise is a phenomenal design consultant. I was totally thrilled with the end result. They are always shown when friends and family come over to the house. I love the extra space that has been created due to Denise's creativity! I would highly recommend her to anyone considering making over their closets. I'm looking forward to designing more spaces with Denise in the future!" ~Rina E., Wayne
The closets are luxurious
“Our designer Kevin was friendly, knowledgeable, informative and exceptionally down to earth. He really knew the product. The quality was top of the line and we are so happy. The closets are luxurious and we feel so organized. Thank you!” ~Cristin L., Jersey City
The installers were polite and professional
"Despite the harsh weather conditions and three short power outages, the installation went very smoothly. Ray and Dominick, the installers, were both very polite and professional and did a great job. They were clean and made no mess at all and accomplished everything in less than 4 hours. Thank you for working with me on this project. Despite the little troubles we ran into along the way, the results look great and we made the right decision to choose California Closets."~Angela M., Tenafly
Everytime I walk into my closets I feel like I'm walking into a store
"Elizabeth designed us the most wonderful master bedroom closets. Every time I walk into them I feel like I am walking into a store. It is actually exciting to get dressed, and pick out outfits. She really utilizes every inch of space to the best design for her clients. From fitting in an oddly placed light switch, to counting shoes (even if there are LOTS) to make sure they all have a home. Elizabeth spent as much time with us as was needed to get the plans to be perfect for us. We could not be any happier with them, and are always excited to show them off to anyone wanting to see them. We were so enthusiastic about Elizabeth and California Closets, we had Elizabeth come back this year (1 year later) to design our home office, a pantry and a coat closet. We just know we will love them as much. We highly recommend Elizabeth as a designer, and California Closets’ product." ~Lisa and Jim B., Bridgewater
Melody has been a pleasure to work with
"My closet is great! It's not totally put together yet, but almost, and it's worked out really well. I can't rave enough about Greg, the installer. He is a lovely person, and did an outstanding job - neat, clean, organized and professional. He's a keeper!!! Also, Melody has been a pleasure to work with. She is really talented and I am so appreciative of her help." ~Meg J., West Orange
We chose California Closets over two other proposals because of their quality, competitiveness and willingness to make the modifications to the existing closet.
"We recently moved from a large home to a two bedroom townhouse. Needless to say, efficient storage was a high priority. The previous owners had a closet system installed in the Master Bedroom which needed some modifications to reflect our needs. In addition, the Guest bedroom and Basement storage closets needed efficient storage systems. We had used California Closets in our previous home and were very satisfied. Our designer, Debra Royal also made many suggestions for the new storage spaces that made them more efficient. We chose California Closets over two other proposals because of their quality, competitiveness and willingness to make the modifications to the existing closet. When there was a problem post installation and we also wanted some modifications, Debra handled them quickly and professionally. I would highly recommend California Closets and Debra Royal." ~Roseanna Z., Summit
I have used them in 2 houses now and would not use anyone else
"I love love love Melody Rosen at California Closets. They are wonderful and she is wonderful. I have used them in 2 houses now and would not use anyone else. She has been designing closets for many years ( 20?) and knows exactly the best way to do it. In addition, I find that California Closets prices are competitive with all the people who try to copy them and the quality is much much better. I did all bedroom closets ( all 4 kids and mine - a walk in) plus I did my pantry and 2 coat closets." ~Christina M., Chatham, NJ